Refund policy
Every single item at Figli Rossi is custom-made to order. Because your apparel is printed individually just for you when you buy it, all sales are final. We cannot accept returns, exchanges, or refunds for customer errors, such as choosing the wrong size, color, or quantity. Please carefully review our sizing charts before completing your checkout to ensure a perfect fit.
Damages & Order Defects We want you to love your gear. If your item arrives misprinted, defective, or damaged in transit, we will work to resolve the issue with a replacement or a refund.
Please contact us at support@figlirossi.com within fourteen (14) days of the tracking delivery date and include:
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Your order number
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A clear photograph showing the manufacturing defect or damage
Please Note:
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Items must be in their original, unworn, and unwashed condition to be eligible for a replacement.
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We cannot cover damage resulting from normal wear, improper washing, or accidents occurring after delivery.
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Figli Rossi is not responsible for packages stolen after the carrier marks them as successfully delivered. However, if a shipment completely fails to arrive or show tracking updates for thirty (30) consecutive days from the estimated delivery date, it will be deemed lost in transit, and we will issue a replacement or refund. In this event, please contact us at support@figlirossi.com with your order details.
Refund Processing Once an eligible refund is approved, it will be applied to your original payment method within 10 business days. Please keep in mind that banks and credit card providers often require additional processing time to post the transaction. If more than 15 business days have passed since approval, please reach out to us at support@figlirossi.com.